AMEX/DSNB is an American Express card through Department Stores National Bank.
AMEX/DSNB is probably on your credit report as a hard inquiry. This often happens when you apply for a card.
If a hard inquiry is on your credit report, it's damaging your credit score (until it gets removed).
In general, you need to meet one of the following three requirements in order to remove an inquiry from your report:
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